I recently fixed a bug in our supermarket system that had been causing customer complaints for two years. Despite being a simple fix of about 20 lines of code, the issue had been neglected and blamed on external vendors. The problem stemmed from a missing field in the data provided by the vendor, but instead of rectifying it, we ignored the existing coupon data on our site. By utilizing the coupons already available, I was able to resolve the issue and improve customer satisfaction. This experience highlighted the importance of understanding organizational incentives and feedback loops in order to drive innovation within a company. I am interested in exploring the concept of cybernetic systems within software companies and how to steer them intentionally.
https://www.javiergonzalez.io/blog/i-fixed-a-bug/