Automation is not as simple as it seems – it’s fragile and filled with exceptions. The most intriguing aspect of automation is exception handling, which drives complexity. Examples from automating an inventory system to medical diagnosis show how uncertainty and exceptions make automation challenging. Even routine automations rely heavily on dealing with exceptions. Automating tasks, such as scheduling meetings, is not as straightforward as many believe, and it may be the last task to be completely automated. Ultimately, the success of automation lies in addressing exceptions and redefining tasks. AI will likely automate tasks that are different from current laborious ones or tasks that are open to complete redefinition.
https://hardcoresoftware.learningbyshipping.com/p/222-automating-processes-with-software