In a customer support environment, it’s easy to lose track of completed tasks due to the high volume. Taking notes on notable cases can help maintain some semblance of cohesion. One instance that stood out was a customer who submitted an “emergency: emergency” ticket with an HTML blink tag to grab our attention. They were stuck in an airport due to weather problems and needed assistance connecting to port 22. To quickly address the issue, we used iptables magic to let sshd answer on another port. This approach was faster and more efficient than setting up a second ssh daemon. The customer thanked us and promised to clean up the changes once the problem was resolved.
https://rachelbythebay.com/w/2023/09/21/hurricane/