Embrace Complexity; Tighten Your Feedback Loops

In this web content, the author discusses the concept of resilience engineering and how to navigate complex systems. They emphasize that things are bound to be challenging and that pushing for stronger control may create unexpected issues. The author shares insights from a study on organizational changes, highlighting how the lack of coordination and design can lead to disconnects between strategy and operations. They also touch on the importance of understanding the emergent structure within organizations and how it can impact decision-making. The author emphasizes the gap between how work is imagined and how it is actually done, pointing out that enforcing rules blindly can lead to mistrust and ineffective practices. They emphasize the need for negotiation and trade-offs, as well as aligning with organizational pressures and values. The author concludes by discussing the importance of discussing constraints openly and making informed decisions based on specific contexts.


To top