The author reflects on a quote that has reshaped their approach to technical writing. They emphasize the importance of providing not just instructions on how to use machines, but also information to support decision-making. Simply documenting procedures is insufficient; users need context, awareness of decisions to make, consequences, and access to resources for assistance. This perspective shifts the focus from task support over decision support in technical communication. The idea of documenting context and guiding users through decision-making processes stands out as a crucial aspect in effective technical writing.
https://technicalwriting.dev/strategy/decisions.html