Over a decade ago, the issue with Google’s non-existent customer service and lack of engagement with users was identified. This problem continues today, as users face difficulties when trying to communicate with the company. In recent instances, one user lost their Google account after their child uploaded a video of themselves naked, leading to the entire account being shut down. Additionally, journalist Tim Burke, who had a significant amount of data stored on Google Cloud, had his account suspended and is now facing deletion. This highlights the lack of customer support and the detrimental impact it can have on users. It is unclear if Google will address these concerns or provide a solution.
https://www.techdirt.com/2023/12/12/google-promises-unlimited-cloud-storage-then-cancels-plan-then-tells-journalist-his-lifes-work-will-be-deleted-without-enough-time-to-transfer-the-data/