Handoff Waste and Taylorism

The book Lean Product and Process Development exposes the waste built into product development organizations and how Taylorism leads to inefficiencies and cognitive wastage. One particular type of waste identified is handoff, which causes workers to produce low-quality work if they don’t have the necessary knowledge, and management to set meaningless standards, demand excessive status reporting, lose knowledge, and create mistrust. An effective way to minimize handoff is to keep all four functions of responsibility, knowledge, action, and feedback together. There should be only one person responsible for project success and actively working on the details. Toyota calls this person a Chief Engineer, or Entrepreneur System Designer. This role should be adopted more in the industry to minimize waste.


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