Dave Guarino reflects on his career journey from programming to social science to creating a simplified online application for SNAP benefits in California. By identifying barriers such as confusing questions, stigma, procedural denials, and document requirements, GetCalFresh.org was developed to streamline the application process. The website was designed to be user-friendly, minimize administrative burdens, and provide assistance to navigate the system effectively. Working with county administrations, Dave’s team ensured that the application could seamlessly integrate with existing systems while addressing county-specific requirements. Their approach led to increased access and improved experiences for SNAP applicants in California.
https://asteriskmag.com/issues/06/how-to-make-a-great-government-website