Railway creates software infrastructure for humans, deploying and scaling docker images or GitHub repos with ease. The company boasts 4,000 teams, including big names like Automattic and Alchemy. Railway offers unique support on Slack, automatically creating channels for customers hitting growth thresholds. Despite initially handmade Slack Connect channels becoming overwhelming, a new, more efficient Slack bridge was built, enhancing customer support. The launch of the system involved challenges and learnings, including the use of the Temporal workflow orchestration platform. Railway emphasizes maintaining a strong relationship with customers, resulting in improved engagement and response times, ultimately leading to revenue growth. Opening Slack Connect to all Pro Teams marks a new chapter in Railway’s customer support journey.
https://blog.railway.com/p/slack-overflow