Since X, formerly Twitter, changed its terms of service, fewer companies are offering customer service via the platform, leaving room for scammers to pose as legitimate customer service representatives. Users must now visit a company’s profile to see if they offer customer service through X. Scammers take advantage of this and actively approach customers who have questions for companies like KLM, offering assistance and asking for private information and credit card details. This is a known problem that companies like KLM report to X, but new fake accounts keep popping up. Users can check the reliability of an account by looking for a checkmark next to the account name, checking its creation date, number of followers, and its username and handle. Grammatical errors can also be a red flag.
https://nltimes.nl/2023/10/24/scammers-posing-customer-service-agents-x-companies-leave-platform