Samsung’s repair program has been called into question recently, revealing troubling practices. The company has cut ties with iFixit and required repair shops to disclose customer information. Samsung has been accused of overcharging for repairs and limiting the availability of first-party parts. A leaked contract shows that repair shops must report customers and dismantle devices with unauthorized parts. This news tarnishes Samsung’s reputation, following past controversies such as benchmark cheating and exaggerating device capabilities. This information may make it difficult to trust Samsung as a consumer-friendly company. Consider alternative options, like Google Pixel devices, for more affordable repairs.
https://gizmodo.com/harsh-truth-samsung-phone-repair-program-ifixit-1851500413