A new study from the University of Copenhagen and Roskilde University reveals that computers still malfunction 11% to 20% of the time, despite their advancements over the past 15 years. This high rate of malfunctioning indicates that there is significant room for improvement in the design and development of computer systems. The study found that users often struggle with basic tasks and experience frustrations such as slow systems, temporary freezes, crashes, and difficulty finding things. These issues persist even for IT professionals and experienced computer users. The researchers suggest that involving users more in the development process and rethinking how computer faults are presented could lead to more user-friendly systems and improved productivity.
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