In this web content, the author discusses the rise of video calls, particularly in the context of the COVID-19 lockdown. They highlight the success of Zoom and its ability to solve the small issues that made video calls inconvenient in the past. The author draws comparisons to other technologies like Skype and emphasizes the importance of user experience in making a product successful. They also mention the potential future of video calls, where video itself becomes a commodity and the focus shifts to how it is wrapped and integrated into various industries. The author poses questions about the purpose and social dynamics of video calls and suggests that there may be room for innovation in this field.
https://www.ben-evans.com/benedictevans/2020/6/22/zoom-and-the-next-video